Returns
RETURNS
We want you to be completely satisfied with your purchase from us. If something isn’t quite right, you may return your order for a refund or online voucher subject to the following conditions:
- Your original order number must be be provided as proof of purchase.
- Returns must be submitted within 15 days of purchase.
- Items are returned in original condition – unworn, unwashed with tags attached.
All items offered at a reduced price are final sale and we are unable to accept returns for these items.
Please note that we do not cover the costs of return shipping.
To initiate a return of your online purchase, please email hello@ziggyzaza.com.au within 14 days of receiving your order with the following details:
- Order number
- Product purchased
- Reason for return
Once reviewed by our customer service team, you will be assigned a Return Authorisation number with instructions on how to return your item.
Once your return has been received, we can process a full refund or provide store credit to the value of 110% of the original purchase. Please allow up to 5 days for the refund to credit your account.